Today’s guest is a compassionate and analytical problem solver. Some say it’s her superpower.

She’s an influential figure in the SaaS startup landscape and a pivotal player in transforming the customer experience. Having accrued seven years of experience in the Customer Success world, she is an expert at navigating the often-complex terrain of SaaS startups.

Her portfolio is a testament to her hard-earned expertise, boasting profound knowledge in value-based selling, customer retention, and renewal. She’s not just an expert in her field; she is a force of change and a symbol of compassion in the corporate world.

Please join me in welcoming Jasmine Reynolds.

Would you leave an honest rating and review on Apple Podcast? They are extremely helpful, and I read each and every one of them. Thanks for the inspiration!

Join us as we dive into the world of SaaS startups and customer success with Jasmine Reynolds, a compassionate problem solver transforming the customer experience.

In this episode, we discuss the following:

📣 Jasmine as an influential figure in the SaaS startup landscape, with seven years of experience in the Customer Success world. Her expertise lies in value-based selling, customer retention, and renewal, making her a pivotal player in transforming the customer experience.

📣 Her belief that leadership is about being a coach and a cheerleader. Her experience leading cheer and dance groups for over 15 years has shaped her nurturing approach to her personal and professional life.

📣 Despite not actively seeking out leadership opportunities, Jasmine has always stepped into the nurturer role in her friend groups. Her innate compassion and willingness to support others have made her a symbol of compassion in the corporate world.

📣 Her success in sales is driven by her belief in what she's selling. She emphasizes the importance of being proactive rather than reactive in customer success, and she takes pride in her ability to support her customers to the highest levels by staying organized and up to date with technological advancements in the SaaS world.

Get ready to cheer Jasmine on as she leads us through the world of SaaS startups and customer success with her superpower of compassion and analytical problem-solving!


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Who is Robbie Samuels?

🟧 I'm an event design consultant and executive Zoom producer, with a passion for creating engaging and unforgettable experiences. With two decades of experience in the meetings and events industry, I have honed my skills in designing and executing events that leave a lasting impression.

🟧 I have published three books to share my expertise. Collectively they have received over 600 Amazon reviews and reached #1 Best Seller in 29 paid categories in the U.S., U.K., Canada, and Australia.

“Break Out of Boredom: Low-Tech Solutions for Highly Engaging Zoom Events” has received widespread acclaim. I am thrilled to help presenters and facilitators bring energy and excitement to their virtual events, and I am constantly seeking new ways to innovate and improve.

The book and bonus content are at Launch Price – $2.99 ebook (reg. $9.99) thru 3/31. The paperback is also available.

🟧 I am passionate about sharing my knowledge and experience with others, and I regularly speak at industry events and offer consulting services to help organizations and speakers achieve success in their own virtual or in-person events. If you're looking for creative solutions and expert guidance for your next event, I would be honored to work with you. Let's make your event one to remember!

► Do you have a podcast or host live interviews? I am looking for opportunities to share my business success story and strategies.

I've been featured in NPR, Forbes, Fast Company, HBR, Lifehacker, and Inc. as a networking expert and expert in virtual event design.

► In 2020, I reinvented my business from zero to a thriving six figures in eight months. My second book, “Small List, Big Results: Launch a Successful Offer No Matter the Size of Your Email List,” answers the question, “Robbie, how did you do that?”

More importantly, this international bestseller shows how YOU can do it too. Get your copy and The Big Results Toolkit bonus content at

► My first book, “Croissants vs. Bagels: Strategic, Effective, and Inclusive Networking at Conferences,” bonus content:

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